Shipping & Delivery

Shipping & Delivery

Shipping
All prices on the website exclude shipping fees. Your SOINGÉ ACCESSORIES are shipped from our facility in Baltimore, Maryland, USA.

We ship Monday and Tuesday, excluding weekends and USA holidays. 

To be eligible for 1-3 day express shipping orders must be in before 9:00 AM (PST)

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)

Please Note: FedEx Express shipping methods DO NOT DELIVER TO PO BOXES

Tracking Your Order
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).

Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

Delivery Of Items
In the event a customer’s tracking number states delivery was made to the customers address, Soigné LLC does not offer refunds if the item is claimed to not have been delivered. Soigné LLC offers priority mail with signature confirmation for an additional $2.5 which can be purchased at checkout. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or DHL) for assistance.

Security Confirmation
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.

Security confirmation may be required if any of the below criteria are applicable:

  • Billing address does not match the address on file with the credit card provider
  • Shipping address is different from billing address
  • Order total is greater than a designated value.

Delivery Of Items
SOIGNE LLC does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.